Frequently Asked Questions
Find answers regarding our response time, consultation process, and support channels.
We respond to contact forms and emails within 2 to 4 business hours, with immediate responses via WhatsApp.
Yes, you can request a consultation via our contact form to schedule a Zoom or Google Meet conference at a convenient time.
No, initial consultations, preliminary website reviews, and price quotes are provided completely free of charge.
For urgent technical or indexing issues, you can reach out directly via our official WhatsApp contact number.
We accept dual-currency cards, international bank transfers, and local digital payment gateways for seamless client transactions.
Our registered business address is: Pakuria, Dumuria, Khulna-9253, Bangladesh.
While most communications are handled efficiently online, in-person meetings can be scheduled by prior appointment.
Our standard office hours are Monday through Saturday, 9:00 AM to 8:00 PM (GMT+6), with urgent support monitoring available as needed.
You can reach us directly at info@dipak.biz or contact@dipak.biz.
Please include your website URL, primary project goals, target location, and any specific technical issues you wish to address.